MySertaMattress.com

It is your responsibility to inspect all pick-up items prior to loading into your vehicle. If an item is picked up that has an imperfection, it is your responsibility to return the item to us for servicing. If requested, our employees can assist in loading pick-up items into/onto your vehicle; however, it is your responsibility to firmly secure any pick up items to your vehicle. www.MySertaMattress.com assumes no responsibility for items that are damaged due to accidents or weather conditions.

Items marked FREE SHIPPING! on the product page will ship free curbside! To calculate shipping, add the items to your cart and press "Update." Delivery prices and options will be shown in the drop down box.  Choose the delivery method that best suit your needs.

We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. When your order ships, we will notify you via email. included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages by clicking the "My Account / Order Status" link at the top right hand side of our site.  Please see Delivery of Local & Other Areas for estimated delivery time frame.

Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. Items such as clearance, red tag, over stock, etc ... are not eligible for free shipping.  Please contact us for shipping charge questions.

Even though we try to make ordering simple, due to limitations of software we may not be able to put each individual shipping charges for certain items.  Should this happen, please note you will receive an e-mail from us and your credit card will not be charged until you authorize the difference in shipping charges.

MATTRESS Box Orders:  Customer is responsible for choosing the right height of the box spring with the mattress purchase. You will be charged for re-delivery for any box swap exchanges (if applicable not all mattress purchase offer different height boxes).

All Local White Glove Delivery comes with free removal of Mattress Set.

All Other Areas: If you wish to add removal to your delivery service, please call or email and we can add this service for only $99. Otherwise, mattress removal is not part of the delivery service.

Southern California Local Delivery Options
(Orange County, San Diego County, Los Angeles County, Riverside County, San Bernardino County)
**Maximum mileage radius may apply

    1)    Drop Off Delivery to the Garage or Entrance (1st Floor)
    2)    Complete Set Up (White Glove) Delivery - All Local "White-Glove Delivery" comes with free removal
           of Mattress Set.
    3)    FREE "Inside Delivery" on furniture & mattress that is $ 799.00 and up (Minimum order of $799 after
               discount).

Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order qualifies for 'Free Shipping' totaling $799 or more your order ships FREE (Drop Off)!
**Some Exceptions May Apply due to Vendor Regulation
**Removing and adding items from furniture collections or mattress sets may change shipping from free to additional fees.
**Maximum mileage radius may apply
**Restrictions apply to Red Tag, Promotional, Clearance items
**Minimum order of $799 after discount

Delivery Time Frame:  If the item is available in our warehouse it will be schedule for delivery by our truck within 1-5 days depending your area.
Store Orders - We will arrange delivery date/time with you at the time of sale.
Web Orders - You will receive a call within 24-72 hours after the order is received to schedule delivery date and time with a 4 hour window. In most cases, the driver will call 30 minutes before arriving

All deliveries/shipping below $799.00:  To calculate shipping, add the items to your cart and press "Update." Delivery prices and options will be shown in the drop down box.

Accessibility - Local:  Please have the area cleared and ready for the delivery personnel to place your purchase. All driveways, hallways, doorways and stairways must be accessible. Otherwise the merchandise will be dropped off in the room requested ONLY. Customer is responsible to inform the carrier should there be any restrictions to the size of the truck in the area that you live in.

Nation Wide Delivery Options (Excludes Local Area Delivery)

Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order qualifies for 'Free Shipping' totaling $799 or more your order ships FREE (Self Service Truck Delivery)!
**Some Exceptions May Apply due to Vendor Regulation
**Removing and adding items from furniture collections or mattress sets may change shipping from free to additional fees.
**Restrictions apply to Red Tag, Promotional, Clearance items
**Minimum order of $799 after discount
**All shipping may take up to 2-4 weeks depending your location. Rural areas may take additional time.
**We ship nationwide except to Hawaii and Alaska

Delivery via Motor Freight Company: You will receive a call from the driver to make delivery arrangements with you once it has arrived at your local delivery facility.  If you wish to add removal to your delivery service, please call or email and we can add this service for only $99. Otherwise, mattress removal is not part of the delivery service.

"IMPORTANT" One important thing to remember about freight is that you MUST inspect the product and any packaging you receive at the time of delivery. If there is any damage to either the product or the package, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that the carrier/shipper ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

Self Service Truck Delivery: The merchandise will be delivered to the driveway or curb in front of your home.    Heavier items will be brought to the ground. It is the customer's responsibility to bring the items inside the home. If you are ordering a large item, please note that you may need a couple of people to help carry it inside.

Assembly Service: None
Packaging: The product will be left in the original packaging.

White Glove Delivery: **"White Glove" delivery may not be available in some areas**
The shipper will bring the item inside your residence to the room of your choice. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us.

Assembly Service: The carrier will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other) limited to 30 minutes. Services do not include electrical, plumbing or component hookups.
Packaging: The Carrier will remove and dispose of all packaging.

        **RTA (Ready to Assemble) furniture, bunk beds and loft beds will be limited to Self Service Truck Delivery or Inside Deluxe Delivery only.

Appointments: The carrier will call in advance of delivery to schedule a delivery window. Once you have committed to that window it is important that the appointment is kept to avoid further delivery charges.

Delivery Time Frame:  Approximately 1-4 weeks. Furniture or mattress in our warehouse usually ships out in 48 hours; otherwise they're ordered and received from our manufacturers. Transit time is approximately 1-2 weeks after leaving our facility. You will receive a call from the carrier to make delivery arrangements with you once it has arrived at your local delivery facility. Once you have committed to that window it is important that the appointment is kept to avoid further delivery charges. (Please note, extremely remote locations may take an extra week.)

All deliveries/shipping below $799.00:  To calculate shipping, add the items to your cart and press "Update." Delivery prices and options will be shown in the drop down box. Majority of items ship nationwide but there could be some exceptions due to nature of the product. You will be notified should it not qualify to ship or should there be extra shipping charges.

Accessibility - Out of Area:  Please have the area cleared and ready for the delivery personnel to place your purchase. All driveways, hallways, doorways and stairways must be accessible. Customer is responsible to inform the carrier should there be any restrictions to the size of the truck in the area that you live in.

FOUR Shipping/Delivery Methods: Local Delivery, Small Parcel, Self Service Truck Freight and White Glove service.

Local Delivery:  Most local areas (Orange County, San Diego County, Los Angeles County, Riverside County, San Bernardino County) are delivered with our own crew and team.  Please see "Delivery - Local Southern California Area" for more information.

Small Parcel - Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days) after it leaves the warehouse.

We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Self Service Truck Freight: Many items on our website are too large and/or heavy to ship via UPS/FedEx. Truck Delivery is different than standard UPS, FedEx, or US Mail in two ways. (1) Once your merchandise arrives at the delivery agents pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 4 hours) between 8:00am and 5:00pm, Monday through Friday. (2) The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the customers responsibility to transport the product(s) inside, however several truck freight companies offer additional services to help move merchandise from the truck into your home or office. At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.

Please make sure that you inspect the package(s) at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged� clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem, and your order will be fulfilled as soon as possible.

White Glove Freight:  Many large or fragile items will be delivered by a white glove freight carrier to ensure the safest and most convenient delivery. Please note: A white glove delivery team consists of at least two people so you will not be burdened with carrying your order from the back of the truck to your home.

We send tracking numbers through our automated e-mail system. This will allow you to track your order to your door. You will receive a phone call for large items that ship via Truck to work out shipping details.

Delivery via FedEx/ UPS
Please note that FedEx/ UPS will not notify you prior to delivery. Once the item is shipped from our warehouse, we can provide you a tracking number which will give you an estimated time of arrival.

Delivery via Motor Freight Company
You will receive a call from the driver to make delivery arrangements with you once it has arrived at your local delivery facility.

Local Southern California
(Orange County, San Diego County, Los Angeles County, Riverside County, San Bernardino County)
**Maximum mileage radius may apply

Store Level - We will arrange delivery date/time with you at the time of sale.
Web Orders -  You will receive a call within 24-72 hours after the order is received to schedule delivery date and time with a 4 hour window.  In most cases, the driver will call 30 minutes before arriving.

WHEN YOUR SHIPMENT ARRIVES, please follow these simple steps:

1. UPON DELIVERY please check the outside surface of the boxes as well as the contents inside the boxes thoroughly. If the boxes show any evidence of rough handling or appear to be punctured, crushed, dented, torn or wet, PLEASE NOTE this condition on all copies of the Delivery Receipt BEFORE YOU SIGN for the shipment.

2. Please request the delivery crew to wait until you open and inspect your items prior to signing any paper work. In the event the delivery crew refuses to wait while you inspect the furniture, please write on Drivers Delivery Receipt BEFORE DRIVER LEAVES, "Boxes is/are damaged and driver refused to wait for inspection of contents".

3. In the event that your products were damaged during transit, we ask you to use your best judgment If you feel that the damage is minor (such as a drawer that can be replaced or a slight staining issue) KEEP the original package and containers, NOTE THE DAMAGE IN FULL DETAIL on the Delivery Receipt. Even if the package appears only slightly damaged, write "PACKAGE DAMAGED" when you sign for delivery. This is VERY important. Then, please contact us and we will assist you in obtaining a quick resolution. If the boxes are badly damaged or if for any reason you feel any of the boxes are damaged more than slightly, please REFUSE DELIVERY on those items specifically and write down on the delivery receipt "REFUSE DELIVERY DUE TO BOX/CARTON DAMAGE." Please note that this is not an authorization for refund. Then, please notify us so we can send you out a replacement right away. If you are receiving multiple boxes, please use the above instructions for each box.

4. Customers are responsible for properly describing any and all damages on the Delivery Receipt. Any damage caused from shipping must be noted on the Delivery Receipt. Any and all damage claims must be reported to www.MySertaMattress.com  within 72 hours of delivery. www.MySertaMattress.com is not responsible for any damage not reported to (CompanyNameLegal) within 72 hours of delivery.

5. If the shipment delivered to you is not in accordance with the number of cartons shown on the delivery receipt, have the delivering driver note the shortage on the delivery receipt when delivery takes place. Advise us of any shortage and we will trace the shipment with the delivery carrier. If the shortage cannot be located within a reasonable time, the missing items will be replaced.

If the shipment delivered to you is not in accordance with the number of cartons shown on the delivery receipt, have the delivering driver note the shortage onthe delivery receipt when delivery takes place. Advise us of any shortage and we will trace the shipment with the delivery carrier. If the shortage cannot be located within a reasonable time, the missing items will be replaced.

If you believe that parts were missing from your order, please attempt (if possible) to identify the missing items so that we may resolve your issue faster. Please contact us to resolve the issue. We will either send replacement parts or replace your product entirely, depending on the nature of the issue.

What if My Order Arrives Damaged? We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 72 hours. We're happy to send you replacement parts as soon as possible.

If you ordered by Truck Freight or White Glove, please note the instructions below.